![]() ![]() Once you open the recovered document, save it before you start working again. When Illustrator crashes or is not responding, force close the program and relaunch it and illustrator will ask you to open the auto-recovered documents from the last time it was saved. I really am starting to think this could be the beginning of the end for Pantone. Adobe Illustrator CC2015 and newer versions have auto-recovery feature as default. I have my doubts that a) Adobe will want them back and could move on to their own solution b) unsure how Pantone would unroll all this and handle the outcry for subscription refunds and the blow back from the industry. The obvious solution is a mea culpa and going back to Adobe for full integration into the Creative Cloud. It's a loss/expense I don't know if the company can bear long-term. less capital income = less money to allocate to development = longer wait times to fix bugs. Pantone's issue is I don't think the adoption rate is where they expected it to be so. Adobe for their part has put out workarounds to help users, but their hands are tied. The current issue for users is you either have to use one of the documented workarounds or basically trudge through the mud (polite term) using spotty software until Pantone can fix. To date, they still do not have an acceptable enterprise solution in place for larger companies! ![]() The fact that they had over a year (publicly announced) to come up with plans and solutions and still tripped at the starting line was the first worrying sign. My two cents, I think Pantone lept way before they looked and did not have a) the infrastructure or b) the software to handle the conversion once Adobe was forced to remove the books. If I do get in a position where a client is insisting on using some brand new Pantone color I'm going to tell the client that color will cost extra. I don't want to pay another $180 per year on top of that just to have a digital equivalent of it in Illustrator. A physical Color Formula Guide with coated and uncoated swatch books costs upwards of $200. Not everyone is going to get on this Pantone Premium train. Those who choose to pay $15 per month to get access to newer Pantone colors will have a file compatibility adventure if they need to send artwork to another vendor. They'll see trouble receiving artwork with any kind of Pantone spot color fills. Not everyone will have backed up copies of Pantone color books from a previous version of Illustrator, Photoshop or InDesign to re-use in current versions. Going forward it's going to be a compatibility issue. Previously it wasn't going to matter to us if a customer provided Illustrator file had Pantone-based fills applied to the artwork. This Pantone issue is creating a big, stupid mess. This situation will give many users all that much more incentive to use only RGB or CMYK colors in their artwork and bypass the whole Pantone thing entirely. The digital swatches are practically a form of advertising. The digital swatches help sell the physical color swatch books. The digital versions of Pantone color swatches are absolutely worthless to anyone who doesn't have a physical, real-world swatch book corresponding with the same colors. ![]() IMHO, this is one of the flat-out most stupid, idiotic things I've ever seen a graphics-related company do. We are looking forward to your response.My guess is some "bright" new bean-counter hired at Pantone came up with the brilliant idea to effectively double charge its customers. Please let us know if the issue gets resolved by this build or it persists. Install/Update to Illustrator Prerelease 26.0.1 (This will not replace the existing Release build of Illustrator).Go to Creative Cloud Desktop and look for Prerelease in the Apps section.If you are not already part of the Illustrator Prerelease program, then please click this link to join the prerelease - /beta/85A6F544-2705-49BD-8314-DD549C6A1713. ![]() Once done, please try installing version 26.0.1 from the prerelease section and check if that helps resolve this issue. This will help us find the crash report and help accordingly.Ĭrash reports help us identify the common crash issues and find the root cause of the issue. While submitting the crash report, please use the same email address you are signed in on this community. As mentioned above, p lease submit the crash logs by following these steps: ![]()
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